Key Capabilities

Digital Service and Software Development

Kind's engineers take the time to understand the business domain, regulation, policy, and problems that need solving to advise and build a solution with the right technologies. We thrive in complex problems, policies, and domains.

Additionally, we deeply understand that building software is just the beginning; software must be operated and adapt to evolving policy and change requests. Maintainability, flexibility, testability, usability, scalability, reliability, and other software characteristics that end with "-ility" are often as important in the long term as the correctness and original value delivered by the solution.

API and Automation Development

We are advocates for an "API First" approach to data-rich problems with unknown future use cases. GraphQL, RESTful APIs, webhooks, APIs for React frontends, or backend microservices with service choreography... we have built secure and scalable versions of them all. If event-driven architectures are more suited to your challenge, we can help you uncover your domain events and map your architecture.

Automation can take many forms: continuous integration and continuous deployment (CI/CD), infrastructure as code, ETL and ELT pipelines, and test automation. These are the poorly kept secrets along with good API and operation documentation for how the best-performing startup teams are productive, write reliable software, and mitigate technical debt. This unfortunately is not common within government projects; we hope to help change that project by project.

Technical Product Management and Strategy

Nearly every modernization, digital transformation, or greenfield effort can benefit from an engineering perspective who also understands your business domain and challenges early in the process. We can help you understand the technical feasibility, tradeoffs, and scope solutions to minimize execution risk.

Behavioral and Growth Analytics

What are your users doing with your digital service or product? Where are they getting stuck? Is your onboarding working? Why are they not using or canceling the service? We will bring our startup and growth toolbox and help you identify meaningful metrics. We'll help you understand how your users are using your service and where they get stuck or confused. From there, your team can create a baseline and iterate to improve users' experiences.

Discovery and Technical Audits

Legacy applications are not known for their thorough documentation and detailed architectural diagrams. We send our most experienced engineers to interview your team and understand, document, identify and then prioritize risks to your existing applications and systems. From there, we can help you build a product roadmap to de-risk and pay down technical debt so that you can get back to delivering value for your users. This can be done as a micro-consulting engagement or part of a longer-term development task order or contract.